About Shipping
How About Shipping cost?
All product on our Web are freeshipping.
How can I trace my order?
Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.
most our items will ship by ems. it only take 5-8 days to delivery.you may track the tracking number here :http://www.ems.com.cn/english-main.jsp
How Long Will It Take To Delivery?
Total delivery time is composed of two parts. The first part is the processing time.This is the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 5-10 days, and express shipping normally takes 2-4 days. Processing takes 1-2 days normally.
Are the packages insured?
Shipping with couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery.
We offer Shipping Insurance to protect your package against any lost or damaged shipments. Any missing issues reported, we will reship your order immediately
Return policy
Exchanges
- We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you.Feedback now! If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.
- You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
- We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.
Order Cancellation
- Cancellation of an order must be requested before the order has been dispatched.Cause that we process all orders as quickly as possible within 6-8hours after orderss placing, so we are not always able to cancel an order after it is placed. Hope yoou can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.
Friendly Notice: If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.
